Whether interacting with someone who uses AAC (Augmentative and Alternative Communication) devices, sign language, speech-generating technology, or other tools, the way you engage matters. Here are a few simple tips that make a big difference.
Be patient. Alternative communication takes time. Resist the urge to fill the silence. The person you're speaking with has something meaningful to say - give them the space to say it. Patience is paramount.
Don't repeat yourself immediately. Give the person time and space to formulate a response. Being interrupted is frustrating and can disrupt and restart the thought process entirely. Trust that they heard you. Ask once, then wait. If clarification is needed, ask one question at a time. Do not ask follow-up questions in a clump.
Speak to the person, not their device or interpreter. Your attention should go to the individual, not the tool facilitating the conversation. The interpreter or device is a bridge between you and the person you are communicating with.
Use clear, direct language. Avoid idioms, excessive filler words, and overly complex sentences. Plain language helps ensure your meaning translates cleanly across any communication method.
Never assume cognitive ability based on communication style. A person's method of communication has no bearing on their intelligence, expertise, or depth of thought.
Good communication is about connection. When we slow down, stay present, and lead with respect, we create space for every voice to be heard.
